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Choosing a Conferencing Systems Dealer: Top Factors to Consider

Has your company implemented a video conferencing solution? If you said no, then you’re missing out on the huge communication potential of this technology. Conferencing allows for easy collaboration between team members, wherever they are in the planet. And because communication is more than just words, video conferencing allows you to extract much more from a conversation than a simple email or telephone call.

Choosing a good dealer is important once you decide that your company needs a video conference solution. Here are four of the main factors you should consider.

Understand company needs
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Like with other solutions, understanding your company needs is the first step to getting the right conferencing solution. Have a talk with staff members about their use of video conferencing services. Ask for their suggestions on what features they’d want included in the new solution. Consider also the types of meetings the company will be holding, and the number of participants expected. Being equipped with as much information on this as possible is important before speaking to a telecom solutions provider.
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Proficiency

You will want to work with a dealer that has the right industry knowledge, so they can help you choose the best system for your needs. It’s important that they have experience designing video conferencing solutions for a variety of customers. As expected, you’re going to have a few questions and concerns, such as the kind of equipment needed. The prospective service provider needs to address your questions with courtesy, all while maintaining a professional attitude. Checking out customer reviews will help you get a sense of what a prospective service provider is all about.

Customer support

A lot of things can go wrong at any moment, which is why you will want a company with great customer support. Only a few providers can boast of quality customer support, even though many are capable of a good installation job. Go through the dealer’s website to see the support channels offered, with the most important being phone, Skype and email. You may try calling them or shooting them an email, to find out how fast their response times are.

Demos

Installing a video conferencing solution is a big investment, so you need to be sure you’re getting your money’s worth. It is for this reason that a reputable provider should be willing to provide a trial of their conferencing solution. Let you team members test the interface during the demo, to see how intuitive it is. Remember that what seems simple to a tech-savvy person may appear complicated to a non-techie. Also make sure you ask whether the all those feature in the demo will be available in the package you intend to buy.